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Customer Onboarding

Welcome to Ruptela.
Let's get you up and running.

This interactive guide covers everything you need to start using Ruptela — from platform basics to device setup. Each section includes short video walkthroughs you can revisit anytime.

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Why Ruptela
2
Your Journey
3
Setup Checklist
4
Learn the Platform
5
Certification
6
Questionnaire
7
Schedule
Why Ruptela

17 years. 150+ countries.
Built from the ground up.

Ruptela designs, develops, and manufactures every GPS tracking device in-house — delivering premium quality at a competitive price for fleets worldwide.

0Years in Telematics
0Countries Served
0Devices Shipped
0Engineers & Support
🔧

Built In-House

From R&D to manufacturing — no middlemen, direct access to the people who build your hardware.

🚀

Easy Launch

Get up and running fast — streamlined onboarding, pre-configured devices, and step-by-step guidance.

🌎

Local Support

Regional teams who speak your language, understand your market, and are available in your timezone.

👨‍💻

Experienced Engineers

Dedicated experts with years of hands-on telematics experience — not a ticket queue, a real partner.

📚 Device Documentation 💼 LinkedIn 🎬 YouTube HQ 🌎 YouTube Americas
Your Journey

Your learning path
from unboxing to go-live.

Everything you need to install, configure, and deploy Ruptela devices with confidence — step by step.

Ruptela Configurator

Learn to use the configurator to set up your devices.

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2

Verify Connectivity & Data Flow

Ensure your device is online and transmitting data.

How to Read CAN

Read CAN bus data — fuel, RPM, odometer, and more.

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4

How to Connect Accessories

Temperature sensors, buzzers, iButtons, and more.

Hands-On Team Training

Practical training for your installers and fleet team.

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🏁

Go Live

Deploy your devices in the field with confidence.

Preparation

Get your tools ready
before you begin.

Complete each step below to make sure you have everything you need. Check them off as you go.

📚

Save the Documentation Library

Bookmark doc.ruptela.com — your go-to resource for device manuals, wiring diagrams, and setup guides.

📖 Open doc.ruptela.com →
⚙️

Install the Ruptela Configurator

Download and install Device Center — the desktop application for configuring all Ruptela GPS trackers.

⬇️ Download Device Center →
🔑

Get DMP Access

Request access to the Device Management Platform (dmp.ruptela.com) for remote configuration and firmware updates.

✉️ Request DMP Access →
Learn the Devices

Your self-learning
video course.

Watch each module at your own pace. These short videos cover everything from device setup to advanced features.

Module 1

Ruptela Configurator

How to use Device Center to configure your GPS trackers step by step.

Module 2

Verify Connectivity & Data Flow

Ensure your device is online, transmitting data, and communicating with the server correctly.

Module 3

How to Read CAN

Reading CAN bus data — fuel level, RPM, odometer, engine hours, and more.

Module 4

How to Connect Accessories

Temperature sensors, buzzers, iButtons, door sensors, and other peripherals.

Your Dedicated Expert

Meet your Ruptela engineer.

Select your assigned engineer to see their profile and contact details.

Quick Questionnaire

Help us tailor your
training perfectly.

Select all the solution areas most relevant to your business. Jonas will use your answers to prepare a training session that's focused on what matters most to you.

🚗

Driver Behaviour & Eco-Driving

Monitor driving style, reduce fuel waste, and score drivers. Harsh braking, acceleration, cornering, idling, and speeding — with real-time coaching via the Eco-Drive panel.

Fuel Consumption Monitoring

Track fuel levels in real time via CAN bus or external sensors. Detect fuel theft, monitor refuelling events, and get instant alerts on anomalies. Fuel costs can be up to 60% of fleet expenses — take control.

📡

BLE Accessories

Wireless Bluetooth sensors for temperature, humidity, door status, driver ID, and trailer tracking — no wiring needed. Compatible with ELA Blue PUCK sensors and BLE 5.0 devices.

🌡️

Cold Chain & Temperature

Real-time cargo temperature monitoring for refrigerated transport. Automatic alerts when thresholds are exceeded, multi-sensor support, and Thermo King integration for full cold chain compliance.

🛡️

Safety & Jamming Detection

Protect your fleet against signal interference and theft. Built-in jamming detection monitors cellular channels and triggers instant alerts, buzzers, or digital outputs when jamming is detected.

🔔

Alerts & Notifications

Custom triggers for geofences, speeding, idling, unplug events, and maintenance reminders. Get notified via SMS, email, or in-platform — in real time.

✏️

Other

Your selections will be included when you schedule your session on the next slide.

Book Your Session

Schedule your first
training session.

Pick a date and time that works for your team. Jonas will confirm within one business day.

🎉

Session Requested!

Your preferred time has been sent to Jonas. He will confirm your session within one business day. Keep an eye on your inbox!

🎉
You're all set

Thank you for your trust.
We'll be with you soon.

Your Ruptela journey has begun. Your dedicated engineer will reach out shortly to get you up and running. In the meantime, explore our video channel for tips and tutorials.

🎬 Watch Ruptela Americas on YouTube →
✓ Preparation complete ✓ Course modules reviewed ✓ Engineer selected ✓ Preferences shared ✓ Session requested

Almost there!

Please complete all preparation steps before continuing. Help our engineer find you prepared!