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Customer Onboarding

Welcome to Ruptela.
Let's get you up and running.

This interactive guide covers everything you need to start using Ruptela — from platform basics to device setup. Each section includes short video walkthroughs you can revisit anytime.

1
Why Ruptela
2
Your Journey
3
Setup Checklist
4
Learn the Platform
5
Certification
6
Questionnaire
7
Schedule
Why Ruptela

17 years. 150+ countries.
Built from the ground up.

Ruptela designs, develops, and manufactures every GPS tracking device in-house — delivering premium quality at a competitive price for fleets worldwide.

0Years in Telematics
0Countries Served
0Devices Shipped
0Engineers & Support
🔧

Built In-House

From R&D to manufacturing — no middlemen, direct access to the people who build your hardware.

🚀

Easy Launch

Get up and running fast — streamlined onboarding, pre-configured devices, and step-by-step guidance.

🌎

Local Support

Regional teams who speak your language, understand your market, and are available in your timezone.

👨‍💻

Experienced Engineers

Dedicated experts with years of hands-on telematics experience — not a ticket queue, a real partner.

📚 Device Documentation 💼 LinkedIn 🎬 YouTube HQ 🌎 YouTube Americas
Your Journey

Your learning path
from unboxing to go-live.

Everything you need to install, configure, and deploy Ruptela devices with confidence — step by step.

1

Ruptela Configurator

Learn how to use the desktop configurator tool to set up and manage your Ruptela devices.

2

Verify Connectivity & Data Flow

Ensure your device is online, transmitting data, and communicating with the server correctly.

3

How to Read CAN

Reading CAN bus data from your vehicles — fuel level, RPM, odometer, engine hours, and more.

4

How to Connect Accessories

Connecting external accessories — temperature sensors, buzzers, iButtons, door sensors, and more.

5

Hands-On Team Training

Practical training for installers, dispatchers, and fleet admins.

🏁

Go Live

Deploy your devices in the field with confidence.

Preparation

Get your tools ready
before you begin.

Complete each step below to make sure you have everything you need. Check them off as you go.

📚

Save the Documentation Library

Bookmark doc.ruptela.com — your go-to resource for device manuals, wiring diagrams, and setup guides.

📖 Open doc.ruptela.com →
⚙️

Install the Ruptela Configurator

Download and install Device Center — the desktop application for configuring all Ruptela GPS trackers.

⬇️ Download Device Center →
🔑

Get DMP Access

Request access to the Device Management Platform (dmp.ruptela.com) for remote configuration and firmware updates.

✉️ Request DMP Access →
Learn the Devices

Your self-learning
video course.

Watch each module at your own pace. These short videos cover everything from device setup to advanced features.

Module 1

Ruptela Configurator

How to use Device Center to configure your GPS trackers step by step.

Module 2

Verify Connectivity & Data Flow

Ensure your device is online, transmitting data, and communicating with the server correctly.

Module 3

How to Read CAN

Reading CAN bus data — fuel level, RPM, odometer, engine hours, and more.

Module 4

How to Connect Accessories

Temperature sensors, buzzers, iButtons, door sensors, and other peripherals.

Your Dedicated Expert
👨‍💻
Jonas Paulauskas
Senior Integration Engineer
About Jonas

Your partner from day one — and beyond.

Jonas is a Senior Integration Engineer at Ruptela with over 8 years of hands-on experience in fleet telematics, IoT device integration, and large-scale platform deployments across Europe and beyond.

He has personally onboarded over 150 companies, working closely with fleet managers, IT teams, and operations directors to ensure every implementation runs smoothly. Jonas speaks English, Lithuanian, and Russian.

When you work with Jonas, you're not just getting technical support — you're getting a partner who is invested in your success.

150+
Clients Onboarded
8 yrs
Industry Experience
3
Languages
Quick Questionnaire

Help us tailor your
training perfectly.

Select all the solution areas most relevant to your business. Jonas will use your answers to prepare a training session that's focused on what matters most to you.

📍

Fleet Tracking & Live Monitoring

Real-time vehicle positions, statuses, and route history.

🚗

Driver Behaviour & Safety

Speeding, harsh braking, cornering, and driver scoring.

Fuel Consumption Monitoring

Track fuel usage, detect anomalies, and reduce costs.

🗺️

Route Optimisation

Plan efficient routes and compare planned vs actual.

🌡️

Temperature & Cold Chain

Monitor cargo temperature in refrigerated vehicles.

🔔

Alerts & Notifications

Custom triggers for geofences, idling, maintenance, and more.

🛠️

Maintenance & Diagnostics

Odometer-based service reminders and vehicle health monitoring.

📋

Tachograph & Compliance

Digital tachograph data, driver hours, and regulatory reporting.

🔌

API & Custom Integrations

Connect Ruptela data to your ERP, TMS, or custom software.

Book Your Session

Schedule your first
training session.

Pick a date and time that works for your team. Jonas will confirm within one business day.

🎉

Session Requested!

Your preferred time has been sent to Jonas. He will confirm your session within one business day. Keep an eye on your inbox!

🚀
You're all set

Great — Jonas will be
in touch very soon!

Your session is requested, your questionnaire is filled. Here's a summary of your onboarding journey ahead.

✓ Why Ruptela reviewed ✓ Tools checklist noted ✓ Training goals set ✓ Session requested ✓ Priorities shared
👨‍💻
Jonas Paulauskas · Senior Integration Engineer
j.paulauskas@ruptela.com · +370 600 00 000

Almost there!

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